Actively Tweeting has
become the modern “mantra” for the entrepreneurs and these days social media
experts expect everyone to follow this. Especially, in the case of small
businesses, this become a necessity, because these are the people who are using
Twitter to maximize their product/brand awareness. As a result, they are
boosting their sales through existing customers and generating new businesses.
There are examples of
many small businesses who have achieved tremendous results using Twitter. They
say that using Twitter is as simple as an appointment, offering some advice or
just commenting on other people's conversations. Tweeting is the perfect way to
create brand awareness among the target customers for small business. It does
not cost a penny, and at the same time, it allows you to reinforce your
individual character and personal touch to the business. It can be said that if
your are not in Twitter, you cannot gain from the benefits.
To be more clear in
understanding the benefits of Tweeting, let us discuss some examples of small
businesses that have benefited from this new business “mantra”.
First of all, take
example of Humphry Slocombe, a 14 seat ice cream shop in San Francisco.
According to the co-owner Sean Vahey, at one point of time they have zero money
for any kind of advertising or promotions for their business. Hence, they
started Tweeting, they received an insane response. They gathered nearly
300,000 Twitter followers. Now, their flavors change daily. They wanted to have
a way to keep their clients up-to-date by tweeting.
In an another example,
Chrysta Wilson, the owner of a small bakery in Los Angeles, says that Twitter
is just like a focus group for her to see which of her products gets the best
tweets. She likes to experiment each of her new products through Twitter. “It’s
great for getting input – they become your sounding board” she says. “It’s a
way to break out of the business owner’s bubble and get an outsider’s
perspective.”
For a Houston-based
shop, The Coffee Groundz, Twitter has helped a lot to grow its small business
with almost doubling its clientèle. J R Cohen, Operations Manager at the Coffee
Groundz, says that he joined Twitter a few years ago without really
understanding what it was. After tweeting with some of the Houstone community
members for some time, one day he answered a tweet. A client wanted to order
some breakfast and have it ready by the time he arrived. It was for the first
time Cohen accepted such type of order and said yes to the customer. This
simple exchange of communication generated a lot of buzz on Twitter. Grasping
this opportunity, Cohen launched the system of taking orders via direct
messages from any of his Twitter followers. Gradually, the sales of the Coffee
Groundz doubled and their business expanded.
There are many
examples of such small businesses who have gained great benefits of using
Twitter. Twitter can also be used to understand your customers by using Twitter
polls; form valuable business relationship with the key people; create buzz of
hosting new events by broadcasting the details; offer exclusive offers and
promotions among the followers; create reputation; and a lot more.
Posted on Srisys Blog on April 4, 2011: http://srisysinc.blogspot.in/2011/04/learn-ways-to-take-advantages-of.html